This approach encourages open and honest discussions about what happened and how to prevent similar incidents in the future. While time-to-resolution is important, it doesn’t tell the whole story. Other metrics can provide more detailed insights into the effectiveness of your troubleshooting process. Analyzing historical data allows technicians to recognize recurring problems and uncover their root causes. This, in turn, helps in developing preventative measures and streamlining the entire troubleshooting workflo

If you couldn’t change your password this way, see Reset your Microsoft account password. I’d love to contact support somehow but this seems impossible without logging into my account. I am logged in on my PC but it asks for my password to do anything useful which I don’t recall. You must be a password administrator to perform these steps. Check out all of our small business content on Small business help & learning. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical suppor

Now we know that motivation really comes after achieving a small, internalised personal goal the next step in getting started is to set yourself an easy and quick micro goal that is achievable. This breaks down your lagging mission goal into smaller bite-size chunks and helps you to focus on the journey over the outcome. Make your first steps as small as possible