The biggest problem that I see with Microsoft 365 login is that the user has gotten confused as to what password they should be using. Maybe they have a corporate login for Microsoft 365. But it says Microsoft account when the login screen comes up, so they enter their personal login. Then they go back and forth entering corporate in the personal spaces and personal in the corporate spaces hoping for the best. At some point they give up and change their password. In this article I’m going to highlight some of the scenarios that cause login issues and offer a few solutions and troubleshooting tips.

Was this information helpful?

These often help resolve issues without the need to contact support. If a troubleshooter is available for your issue, select Start to run that troubleshooter. For troubleshooting steps, see Office for Mac repeatedly requesting keychain access. The tool resolves a range of problems which are listed below.

Microsoft 365 activation troubleshooter

Some older operating systems, such as Windows 7 SP1, Windows Server 2008 R2, and Windows Server 2012, require an update to enable TLS 1.2 by default. This article will help you troubleshoot sign in issues when activating Microsoft 365 Apps. After you run any troubleshooter, Get Help provides details on any findings and suggestions for possible remedies. If one of these resolves your problem, close the app and continue working.

Recover your account

I have encountered some people who have constant problems logging into Microsoft/Office 365. Most often it’s been a user misunderstanding, which means they enter panic mode and start clicking and resetting passwords in a desperate attempt to get the prompts to go away. No one should have to go through that type of frustration and aggravation.

Sign in issues when activating Microsoft 365 Apps

Very often when we get a call that someone didn’t receive an email it’s actually because Outlook is offline and requesting a password.Use the Excel check troubleshooter to resolve Excel for Windows startup, hang, or crash issues.To find the repair tools go to Apps & Features, scroll down Microsoft Office, and click the modify button.To do this, open Credential Manager from Control Panel by just typing the word Credential after hitting the Windows key.

For a long time, Outlook required an app password because it didn’t understand multi-factor authentication. Those days are long gone but if you Office 365 not syncing fix were an early adopter of Microsoft/Office 365 then Outlook might not be enabled for modern authentication. Which means that after you’ve enabled MFA, Outlook will start repeatedly prompting for credentials. Many IT people then created an app password for Outlook to use.

How do I contact Microsoft support for Office 365?

When you launch the tool you’ll be asked to pick the issue that applies most closely to what you are experiencing. Because this tool is very thorough expect it to take minutes to run, sometimes even longer. It’s possible that login prompts are an indication of corruption in the application. Gone are the days where this is an hours-long process. The solution to this is to train the users to glance at this bottom right corner of Outlook from time to time.

Find solutions to common problems or get help from a support agent. Use the Microsoft 365 network connectivity test to measure connectivity between your device and the internet, and from there to Microsoft’s network. Use the Microsoft 365 setup troubleshooter to install Microsoft 365, Office 2021, Office 2019, or Office 2016 on your Windows PC.