From here, review the details under the subscriptions heading or the cancelled subscriptions heading to confirm your subscription. Be sure to restart your Office applications if you have to renew your subscription. As technical support experts for 25+ years, our team has answered every support ticket imaginable from every skill level. So we compiled a short list of 5 common issues users experience in Microsoft Office 365 and how to resolve them.


Office 365 issues: 1 – Login issues

It runs multiple tests in terms of configuring and solving any potential problem. When it can’t do that, the program will advise you on how to deal with it, providing links containing instructions. The simplest one is a problem with a connection to the Internet, or a firewall blocking network connections. Important thing to remember is that you will be able to change your password by yourself if the administrator in your organization allows users to change their passwords. If not, the password reset page provides you with a possibility to contact your administrator.
Help with Office product keys

If you’re an admin and you aren’t sure what plan you have, follow the steps in What Office 365 for business subscription do I have? For a comparison of plans, see compare small business plans or compare enterprise plans. To troubleshoot Mac activation issues, see the “Activation” tab on What to try if you can’t install or activate Office for Mac. If there’s a Learn More link on the error message, select that. If there’s no link, let us know what error you got and where you were in the install process when you received it. Leave us a comment at the bottom of this page to let us know more about your issue.

If you are using Office for work or school, you will likelyl have to use your work or school email account to sign in. If you are having trouble logging in, first check the number lock and caps lock keys on your keyboard. If you are 100% certain you are entering the login information correctly and you still can not log in, there are ways to regain access to your account by resetting your password. Find help, training, and technical support for users of Office products on support.office.com. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. You can also choose to have users sign into the Office 365 portal with their work or school account and follow the steps in Install Office on your PC or Mac to install Office themselves.
To help resolve this, please try the following troubleshooting steps:

You may need to remove old Microsoft Office licenses from your computer and install a new one. The links below are specific to admins looking for troubleshooting help with these Office 365 services. For more general (not admin specific) help in these areas, see the Additional help section on the Office for Business tab of this topic. Learn how in “Account Notice” appears in Office after switching Office 365 plans. When you install Office 365, all the applications that came with your particular Office product is installed at the same time.
Install updates on a Mac

An internet connection is not available or a firewall is blocking network connections.Check POP3 and SMTP settings for connecting to Microsoft mail servers (addresses of servers, ports, encryption, authentication).In this case, consider using safe mode, which is useful for Office 365 troubleshooting.Let’s find out what you can do if updates are not installed automatically, and what factors can cause update issues.Use the MIcrosoft 365 inventory scan troubleshooter to generate either a normal or full scan report of your computer and installed Microsoft 365 applications.Not all issues are caused by bugs left unpatched by the software vendor or by third-party applications like the recent Crowdstrike incident that caused a global O365 outage.

Check to make sure you’re connected to the internet, and that your computers date, time, and time zone are accurate. You’ll also want to make sure that you are running the latest version of Office. Next, you’ll want to review firewall settings, and check any anti-virus software that could be blocking the connection to verify the subscription status. If your issue persists after reviewing these settings, contact your internal or external IT support team or Microsoft Support at Contact Us - Microsoft Support.

How do I download and install Office?



If you have ever had to call any tech support or your company’s IT team, this is what they will start with. And as experienced IT Support technician I cringe having to ask users this but before we move on…Is your computer plugged in, charged and turned on? Find guidance for admins and IT Professionals in educational organizations. If you’re looking for steps describing how to install Office on a Mac, see Install Office on your PC or Mac. Office recognizes what operating system you’re using so make sure you’re on your Outlook 365 stuck on startup Mac when you click Install to begin the install procedure.

Upgrade or switch Office 365 plans

You can’t install the desktop PC or Mac versions of Office on your Chromebook, but depending on your Chromebook you may be able to install the Office mobile apps. The Microsoft 365 offline installer may help bypass potential proxy, firewall, antivirus, or Internet connection issues that might occur during an Microsoft 365 installation. Use the MIcrosoft 365 inventory scan troubleshooter to generate either a normal or full scan report of your computer and installed Microsoft 365 applications.