The root cause was the deployment of an incorrect campaign data file, which led to false positive campaign detection. We have since reverted to the right data file and the outbound email flow has returned to a normal state. We also released a new rule that corrected the wrong campaign verdict for all impacted customers during the incident. If you’re having problems sending or receiving email, read how to Fix Outlook.com email sync issues. Maybe you’ve added a new program to your computer that doesn’t get along with Outlook, or your system has a virus.

If you can’t choose any of Microsoft Outlook troubleshooting help the menu options, type inside an email message, calendar event, or contact, Outlook may have frozen. There are three steps you can take to try to get Outlook working again. Add a contact to your Favorites by selecting a contact in the list, and then selecting Add to favorites. When you add someone as a favorite in People, they’ll also show up under Favorites in Mail, and the other way around, provided that the contact has an email address.

For additional support, see How to get support for Outlook.com. Contact someone directly by selecting Start chat or Send email. For contacts, you can select Filter in the upper right to select what to display in the list and how to sort. Microsoft Outlook troubleshooting help If you decide you don’t want the calendar you created, right-click the calendar and select Remove. Under Calendars, My calendar is the default selection and displays the calendar in Month view.

If you’ve already clicked the Accept button in Outlook 2016, you won’t be able to re-accept the invitation from another Outlook application. The person who sent you the invitation will need to remove your permissions and then send a new invitation. If you manually type in the secondary connected account email address in the “From” field, the email is sent as “On behalf of” your primary Outlook.com account. Availability has recovered, and engineers are investigating the root cause and identifying problematic servers. The team is sweeping all remaining capacity to identify and address residual issues.

If you’re having problems setting up your email in classic Outlook, we want to help. Find solutions to common problems or get help from a support agent. If you can’t open Outlook, or Outlook disappears or crashes, one of your add-ins may be to blame or you may need to update Outlook. You can give feedback by selecting Help from the top menu, then Feedback. If your mailbox is full, we won’t be able to reply to your request.

Get Help has troubleshooters for classic Outlook for Windows you can run for many common scenarios, Microsoft Outlook troubleshooting help such as Outlook startup or profile setup problems. These often help resolve issues without the need to contact support. Get Help has troubleshooters for Microsoft 365 you can run for many common scenarios. If a troubleshooter is available for your issue, select Start to run that troubleshooter. Microsoft has its own tool for automatically scanning and correcting Office when things go awry. You can read about it and then run the Microsoft Support and Recovery Assistant to see if that helps.

Some Safari users are unable to add email addresses in the To section, or cannot point the cursor in the To field. While we fix the problem, you can send the file as a OneDrive link. If you used the workaround below you can now switch from using an Outlook.com alias to your country’s domain. When users select the Manage Microsoft Storage quota link at the bottom corner in Outlook.com, they are taken to a blank Settings page.

Outlook support for Mac provides a comprehensive system to help you troubleshoot problems and effectively use the Outlook application on your Mac device. Remember, Outlook change signature support is there to help you create professional and personalized email signatures that enhance your communication within Outlook. Here’s the Outlook official page on X (formerly known as Twitter). And here’s the link to the Microsoft support page. You can try sending them a direct message (DM) by clicking the envelope icon next to the Follow button. Alternatively, you can create a new tweet and tag them in your message to get their attention.

To install the latest Windows and Office updates, click the link below. Not something you want to take on lightly, but sometimes you have to. Similar to our earlier suggestion of repairing Office (see #3 Repair Your Microsoft Office above), perform the same steps except choose to Uninstall. Be aware that you may need your product key if you received one. Microsoft has its own tool for Microsoft Outlook troubleshooting help automatically scanning and correcting Office when things go awry. You can read about it and then run the Microsoft Support and Recovery Assistant to see if that helps.

A lot of times, a user will click on something by accident and change their view and be unsure of how to get it back. Do you have another machine you can try to duplicate the problem on, preferably with a configuration that is as close to possible to the machine that has the problem? Identifying patterns helps to diagnose what the problem might be. To update your password in Outlook, see Change or update your email password.